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OWN THE SYNERGY: Metabolic + Hormone support combo dropping soon

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Refund Policy

Last updated: [23 October 2026]

1. Our Commitment

We want you to be confident in every purchase from FTF. All our supplements are Category D complementary medicines, manufactured in a SAHPRA-licensed facility under strict Good Manufacturing Practice (GMP) conditions, in compliance with South Africa's Medicines and Related Substances Act. Every batch is quality-tested and fully traceable.

2. Change-of-Mind Returns

Due to the consumable nature and safety standards of complementary medicines, we do not accept change of mind returns.

3. Damaged, Defective, or Incorrect Items

These are always eligible for return, refund, or replacement — regardless of whether the product has been opened:

  • Damaged in transit — report within 3 business days of delivery, with photos of the product and packaging.

  • Defective product (e.g., broken or compromised seal on arrival, damaged capsule/tablet, degraded product, off-odour or discolouration) — report within 3 business days of delivery.

  • Incorrect item shipped — report within 3 business days of delivery.

When reporting a defect, please quote the batch number and expiry date on the label — this allows us to trace the product back through our facility's quality system and investigate fully.

4. Non-Returnable Items

For health, safety, and SAHPRA quality-compliance reasons, the following cannot be returned unless defective, incorrectly supplied, or subject to a recall:

  • Opened or partially used supplements

  • Products with broken seals or tampered packaging

  • Products stored incorrectly after delivery (e.g., exposed to heat, moisture, or direct sunlight contrary to label instructions.

  • Gift cards and sale/clearance items marked as final sale

6. How to Request a Return

  1. Email us at info@fuelthefemme.co.za with your order number, the item(s), the reason for the return, and the batch number and expiry date of the product (photos for damaged items, please).

  2. We'll respond within 2-4 business days with return instructions.

7. Refunds

  • Refunds are processed to the original payment method within 5-10 business days of us receiving and inspecting the returned item.

  • Original shipping fees are refundable only for damaged, defective, incorrectly shipped, or recalled orders.

  • Replacement or store credit can be offered as alternatives to a refund if you prefer.

9. Orders Not Collected

Parcels returned to us as undeliverable (incorrect address, uncollected from a pickup point) will be refunded minus original and return shipping costs, unless the error was ours.

10. Cancellations Before Dispatch

Orders cannot be cancelled once paid for online via our website.

11. Health, Safety & Adverse Events

  • Our products are Category D complementary medicines (health supplements) and are not intended to diagnose, treat, cure, or prevent any disease.

  • Consult a healthcare practitioner before use, particularly if you are pregnant, breastfeeding, taking medication, or have a medical condition.

  • If you experience an adverse reaction: stop using the product, seek medical advice where needed, and report it to us at info@fuelthefemme.co.za with the product name, batch number, and details of the reaction.

12. Contact Us

info@fuelthefemme.co.za

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