Shipping Policy

1. Order Processing
All orders are processed within [1–2] business days (Monday–Friday, excluding South African public holidays). Orders placed over weekends or public holidays will be processed on the next business day.
You'll receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking details once your order has been dispatched.
2. Shipping Within South Africa
We deliver nationwide via Courier Guy.
Major metros (Johannesburg, Cape Town, Durban, Pretoria) [2–3] business days after dispatch.
Regional & outlying areas [3–5] business days after dispatch.
Estimated delivery times are provided by the courier and are not guaranteed. Delays may occur during peak periods (Black Friday, December holidays) or due to circumstances beyond our control.
3. International Shipping
We currently do not ship internationally via our website. International orders can be made via info@fuelthefemme.co.za, depending on the destination.
Please note: certain supplements may be restricted or prohibited in some countries. It is the customer's responsibility to check local import regulations before ordering. International customers are responsible for any customs duties, taxes, or import fees levied by the destination country. FTF is not liable for products seized or delayed by customs authorities.
4. Tracking Your Order
Once dispatched, you'll receive a tracking number by email/SMS. You can track your parcel at CourierGuy. Please allow up to 24 hours for tracking information to update.
5. Delivery Requirements
A daytime delivery address is recommended (work addresses are welcome).
Couriers do not deliver to P.O. Box addresses.
Someone must be available to accept delivery, or the courier will leave a card/notifications for re-delivery or collection.
6. Failed or Returned Deliveries
If a delivery fails because the address was incorrect, incomplete, or no one was available to receive it, the parcel may be returned to us. Re-delivery or re-shipping will incur an additional shipping fee. Please ensure your shipping details are accurate at checkout.
7. Lost, Damaged, or Incorrect Orders
Contact us at info@fuelthefemme.co.za within 3 business days of the expected delivery date if:
Your order hasn't arrived (and tracking shows no movement),
Your order arrives damaged, or
You received the wrong items.
Please include photos of damaged items/packaging where applicable. We'll replace, refund, or reship qualifying orders at no cost to you.
8. Order Changes & Cancellations
Orders can be modified or cancelled within 2 hours of placing them, provided they haven't been dispatched. Contact info@fuelthefemme.co.za immediately. Once dispatched, orders cannot be changed or cancelled, but may be returned under our [Returns Policy].
9. Storage & Product Integrity
Supplements are stored and shipped in appropriate conditions to preserve quality. During hot summer months, [heat-sensitive products, if any] are packed with protective materials. Do not leave delivered parcels in direct sunlight or extreme heat for extended periods.
10. Delays & Force Majeure
FTF is not responsible for delays caused by courier disruptions, extreme weather, strikes, or other events beyond our control. We'll always do our best to communicate delays proactively.
11. Contact Us
Questions about your order? Reach us at:
info@fuelthefemme.co.za